Order Deadlines and Renewals

To ensure accurate and timely order placement:

• Return all pages of your order form, including payment information.
• Print legibly and follow all instructions for adding and canceling programs. Orders are processed using optical character recognition, so legible printing will help ensure the accuracy of your order.

Order Deadlines

• Order by December 1 to ensure full participation as some programs have limited material availability.
• Orders received after December 1 will be processed by date of receipt and prorated per program availability.

Renewal Orders (for Current Customers)

• Programs ordered as of August 1 are preprinted on your order renewal form and sent for receipt in September.
• Review all notes.
• Refer to the College of American Pathologists (CAP) Catalogs for new, revised, or discontinued programs.
• Complete the order form with payment information and return all pages by email to cdm@cap.org or fax all pages to CAP Customer Data Management at 847-832-8168.
• An order acknowledgment will be emailed on receipt of your order.
• Once processed, an order confirmation will be emailed to the shipping contact.
• Log in to e-LAB Solutions to see a list of programs in My Proficiency Testing Shipping Calendar.

Order Additions and Cancellations

• We will make every effort to accommodate orders received after December 1, dependent on specimen availability and stability and the shipping schedule.
• Due to vendor commitments, the CAP must receive cancellations no later than six weeks prior to the ship date to receive credit for canceled programs.

CAP and CLIA Numbers

• Please have your CAP number available when placing orders. If you are a new CAP customer, a CAP number will be assigned and will appear on your order confirmation.
• US Customers: Confirm or provide the laboratory's Clinical Laboratory Improvement Amendments (CLIA) identification number, which is assigned by the Centers for Medicare & Medicaid Services (CMS) and can be obtained from your laboratory director. Contact your CMS Regional Office if you do not have a CLIA ID number.
• Orders may be submitted pending assignment of your CLIA number. Forward the number to the CAP once assigned.