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Complaints and Investigations Committee

To oversee and adjudicate complaints, investigations, and validation inspections to evaluate the outcome and ensure compliance of laboratories with the Standards for Laboratory Accreditation.

This committee reports to the Commission on Laboratory Accreditation. View a list of the Current Committee Members.

Time Commitment Requirements
Number of face-to-face meetings 3
Length of meetings 1 day
Typical meeting days Saturday
Meeting locations One meeting takes place in Chicago and the others take place in two other locations.
Number of conference calls As needed
Hours per year 50-75
Additional travel or time commitments

Activities of Committee

  • Coordinate complaint investigations and recommend accreditation status-related decisions to the Accreditation Committee when appropriate.
  • Address strategic (operational) aspects of role of complaints process in functioning of the Laboratory Accreditation Program.
  • Assure that policies and decisions regarding complaint investigations and adjudications, validation inspections, and reporting of decisions are consistent and objective.
  • Monitor complaint trends and other metrics related to the complaint investigation process.
  • Monitor oversight agency validation inspections for noncompliance of laboratories with the Standards for Laboratory Accreditation.
  • Anticipate/discuss risks to CAP related to the complaint process on an ongoing basis and take steps to mitigate/anticipate risk when necessary.
  • Elevate accreditation program issues to the Commission on Laboratory Accreditation.

Expertise or Experience

  • Good working knowledge of the laboratory accreditation requirements
  • Knowledge of other regulatory requirements such as Clinical Laboratory Improvement Amendments regulations is positive
  • Previous experience as a regional commissioner is also desired
  • Prompt response to complaint communications is expected

Benefits of Committee Membership

  • Gain experience in regulatory and accreditation compliance in both anatomic and clinical pathology

Interested in Joining this Committee?

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